The Guest Experience: How To Provide Top-Notch Service to Ensure Repeat Ticket Buyers
Customer service may sound easy, but in a live music/comedy setting, guests and situations can be unpredictable. Learn new ways to ensure quality customer service while adhering to your policies and procedures. Empower your staff to make choices that best serve the venue and your clientele. Make your venue a destination where your customers can’t wait to come back.
Recorded April 20, 2023
Instructed By: Antoine Griffin (General Manager at DC Improv Comedy Club), Mallorie McRea (Ticketing & Guest Services Manager at World Cafe Live), Sarah Tisinger (Operations Manager at Washington’s & The Armory)
ADDITIONAL RESOURCES
Staff or Team Discussion Questions
Discuss how customer service and safety are often one in the same.
Are we doing space and bathroom laps regularly to make sure it is clean and safe?
How important is staff’s presence and attitude with patrons association of our venue/space?
How can we improve a patron's experience from the moment they arrive at the venue/space?
What elements of information in the training video can we adapt to work for our venue, festival or team?
